Contact Marine Scene

Contact Marine Scene for help with marine chandlery, boat parts, product advice or an existing order. Call 01656 671822 or email sales@marinescene.co.uk.

Customer-support and opening hours: Monday to Friday, 8am–4pm, UK time. Our office is closed on Saturdays, Sundays and bank holidays.

Call Marine Scene | Email Marine Scene | Use the contact form

How do I contact Marine Scene about an order?

For order updates, delivery enquiries or questions about an item you have purchased, call 01656 671822 or email sales@marinescene.co.uk.

Please include your order number, the email address used at checkout and a brief description of your enquiry. You can find your order number in your order confirmation email.

For information about delivery areas, charges and collection, visit our Delivery Information page.

Can you help me choose the right marine part?

Contact our team for help with product selection and compatibility enquiries. We can assist with questions about marine chandlery and boat equipment, including steering systems, control cables, pumps, toilets, paints and maintenance products.

To help us identify what you need, email sales@marinescene.co.uk with the product name or link, manufacturer, model or part number, and any relevant measurements. For a replacement part, clear photographs of the existing item, connections and identification label can also be useful.

You can also visit our Technical Support page or browse our product manuals, guides and data sheets.

Who should I contact about a return or faulty item?

For returns, exchanges or an item that is faulty, damaged or incorrectly supplied, email returns@marinescene.co.uk.

Include your order number, the item concerned and a description of the issue. Where practical, attach photographs to your email to help explain the problem.

Read our Returns & Refunds page for return instructions, applicable time limits and refund information.

How quickly will Marine Scene reply to my email?

We aim to reply to emails within 24 hours during the working week. Please allow extra time for messages sent at weekends or on bank holidays, when our office is closed.

For an enquiry that needs a conversation, call 01656 671822 during our customer-support hours.

Where is Marine Scene located?

Marine Scene is based in South Cornelly, near Porthcawl in South Wales.

Marine Scene
Unit 5, South Cornelly Trading Estate
Porthcawl Road
Bridgend
CF33 4RE
United Kingdom

Find Marine Scene on Google Maps

1. M4 Eastbound or Westbound, leave M4 at junction 37 (Porthcawl.
2. Join dual carriageway and after approx. 1/4 mile — go straight across at first roundabout.
3. At second roundabout (at petrol station) take first left, then first right onto trading estate.
4. Turn left and you'll see Marine Scene at Unit 5 (just pass the Indian restaurant).

For visits or collections, please contact us before travelling to confirm the arrangements and availability of any specific products you need.

Can I collect my order from Marine Scene?

Yes. Select Pickup in store at checkout when this option is available. Before travelling, please confirm that your order is ready and check the collection arrangements with our team.

See our Delivery Information page for more information about collection.

Frequently Asked Questions

Can I send photographs of a part I need to replace?

Yes. Email your photographs to sales@marinescene.co.uk. Include any visible part numbers, the equipment make and model, and relevant measurements.

Do I need an order number for a product enquiry?

No. For an enquiry before purchasing, provide the product name, product page link or part number. For an existing order, include your order number so we can identify your purchase.

Can I contact Marine Scene outside customer-support hours?

You can send an email or submit the contact form outside our support hours. Our team responds during the working week, excluding bank holidays.

Send Marine Scene a message

Use the contact form below for general enquiries. Include your order number for an existing purchase, or the product name and part number for a product enquiry.

If you need to send photographs, please use the relevant email address above. Please do not include payment-card details in your message.