Refund policy

At Marine Scene, we want all our customers to be happy with the goods purchased from us and appreciate that customers may require time to get down to their boat to check the suitability of a product.  With this in mind, we are pleased to offer customers a 30 day returns policy.

Any unopened and unused items can be returned within 30 days for a full refund. They will need to be returned in original packaging and product packaging must be immaculate for re-sale.

Returned items will be checked and if found to be used or soiled no refund will be given and a charge to re-post will be made.

Returned clothing and footwear items must be sent back with all labels and tags attached. 

After 30 days, any returns will be issued a gift card at our discretion.

Please note, we cannot accept returns of liferafts or flares due to safety issues.  

Our Returns Address is:

Returns Dept, Marine Scene, Unit 5, South Cornelly Industrial Estate, Porthcawl Road, South Cornelly, Bridgend, CF33 4RE

Defective or Faulty Products

If you believe that the products you have purchased are defective or an error has been made on our part, please ring our customer services as soon as possible on 01656 671822 to make them aware of the return. When sending the package back to us, please provide us with a description of the fault to aid our inspection team more quickly with the diagnosis of the problem/defect.

Please note that all cancelled orders will be subject to a 25% handling, administration and re-stocking charge. 

We will be happy to either replace the product or offer a refund for the value of the goods returned upon receipt and inspection of the items.