Refund policy

Marine Scene offers a 30-day returns policy for eligible unwanted items. Items returned under this additional offer must reach us within 30 calendar days of delivery, unused and in their original condition and packaging. To arrange a refund or exchange, email returns@marinescene.co.uk.

Your statutory cancellation rights and rights relating to faulty goods are separate and are not limited by our additional 30-day returns offer. Please see the relevant sections below for the conditions and time limits that apply.

Contact the Marine Scene returns team | Download the returns form (PDF)

On this page: How to return an item | Return periods | Return postage | Faulty or incorrect goods | Refunds | Returns address

How do I return an item to Marine Scene?

1. Contact our returns team. Email returns@marinescene.co.uk with your name, order number, the item you are returning and whether you would prefer a refund or exchange. For a faulty or incorrect item, please include a brief description of the problem.
2. Prepare your parcel. Pack the item securely and include the relevant accessories and instructions. Add your completed returns form or a note containing your name, order number and details of the item being returned.
3. Send the return using a suitable service. Use the address below unless we provide different instructions. Keep your proof of postage and any tracking details.

Our returns form helps us identify your parcel, but it is optional. You do not need our approval or a completed form to exercise an applicable statutory cancellation right; a clear statement that you wish to cancel is sufficient.

How long do I have to return an item?

Our additional 30-day returns offer: Eligible unwanted items must be received within 30 calendar days of delivery. They must be unused, in their original condition and packaging, and complete with the accessories supplied. Clothing and footwear returned under this offer must have their original labels and tags attached. The product exclusions below apply to this additional offer.

UK statutory cancellation rights: For most goods ordered online by UK consumers, you can cancel without giving a reason within 14 days starting the day after delivery. You then have a further 14 days after telling us you wish to cancel to send the goods back. Where a single order is delivered in separate parts, the cancellation period normally starts the day after the final item is delivered. Some legal exceptions apply.

You may inspect an item as you reasonably would in a shop. Opening packaging to inspect it does not automatically remove your statutory cancellation rights. Where handling beyond what is necessary to establish the item's nature, characteristics and functioning reduces its value, a deduction may be made where the law permits.

Who pays the return postage?

Unwanted items: You are responsible for the direct cost of return carriage. For statutory cancellations, this applies where we informed you of that responsibility before you placed your order.

Faulty, damaged-on-arrival or incorrectly supplied items: We cover the reasonable return costs where we are legally responsible. Contact us so we can provide a prepaid return label where suitable or agree appropriate alternative arrangements.

What should I do if my item is faulty, damaged or incorrect?

Email returns@marinescene.co.uk with your order number and a description of the problem. Where practical, photographs of the item, packaging or damage can help us assess what has happened.

If a return is required, we will explain the appropriate return arrangements. Please contact us before booking a specialist carrier or sending goods that may be unsafe to transport.

For UK consumer purchases, goods that are faulty, not as described or not fit for purpose can normally be rejected for a refund within the statutory 30-day short-term rejection period. Rights can continue after this period: depending on the circumstances, you may be entitled to a repair or replacement, or a price reduction or refund.

You do not need the original packaging to exercise your rights relating to faulty goods. Our additional 30-day returns conditions do not replace or restrict those rights.

Can I return a liferaft or flares?

Liferafts and flares are excluded from our additional 30-day change-of-mind returns offer. This exclusion does not remove an applicable statutory cancellation right or your rights where goods are faulty, damaged or not as described.

Contact returns@marinescene.co.uk before arranging a return so that we can explain the appropriate handling and transport arrangements.

When will I receive my refund?

Refunds are made using the original payment method unless you expressly agree to an alternative. You do not have to accept a gift card instead of a refund to which you are legally entitled.

Statutory online cancellations: Where we have not offered to collect the goods, we refund without undue delay and within 14 days after receiving the goods back or receiving evidence that you have sent them back, whichever happens first. Where we have offered to collect the goods, or there are no goods to return, the refund deadline is normally 14 days after you notify us of cancellation.

Faulty-goods refunds: Where you are entitled to a refund under the Consumer Rights Act 2015, we refund without undue delay and within 14 days of agreeing that you are entitled to it.

Returns under our additional 30-day offer: We check the returned item against the conditions of the offer before processing the refund or exchange.

Will my original delivery charge be refunded?

If you cancel your entire eligible online order under your statutory cancellation rights, we refund the standard outbound delivery charge you paid. If you selected a more expensive delivery service, we are only required to refund the cost of the least expensive standard delivery option offered.

We do not charge a cancellation, administration or restocking fee when you exercise your statutory cancellation rights.

What is Marine Scene's returns address?

Returns Department
Marine Scene
Unit 5, South Cornelly Trading Estate
Porthcawl Road
Bridgend
CF33 4RE
United Kingdom

Use this address unless our returns team provides different instructions for your item.

Frequently Asked Questions

Can I exchange an item instead of receiving a refund?

Yes, eligible items can be returned for an exchange. Tell our returns team which replacement you need so we can confirm availability and any price difference before proceeding.

Can I return an unwanted item after 30 days?

Outside our additional 30-day offer, we may accept an unwanted item for a gift card at our discretion. Contact us before sending it. This does not limit any statutory right to a refund, repair or replacement.

Do I need a printer to return my order?

No. Instead of printing our returns form, you can include a clearly written note with your name, order number and the details of the item being returned. A carrier's return label may have separate printing requirements.

Need help with a return?

Email returns@marinescene.co.uk or call 01656 671822. Please have your order number available so we can identify your purchase.

You can also visit our Contact Us page or read our Delivery Information.