Delivery Information & Click & Collect
Marine Scene offers delivery of marine chandlery, boat parts and equipment across the UK, with delivery also available to the Channel Islands and the Isle of Man. Delivery options and charges depend on your postcode and the items ordered.
Free standard delivery is available on qualifying UK mainland online orders over £150. Regional exclusions and additional charges for certain products apply. Check the delivery charge shown at checkout before placing your order.
Order processing and dispatch: We process orders the same working day when the items are in stock on hand and your order is received during our working hours. We dispatch Monday to Friday, although some larger or higher-value items, including dinghies, may not be dispatched on Fridays.
Typical delivery times after dispatch: Parcelforce is generally next working day, while Royal Mail 48 generally takes 2–3 working days. Delivery times depend on the service used and your delivery address.
Prefer to collect? Choose Pickup in store at checkout when available and collect from Marine Scene in South Cornelly, near Porthcawl.
On this page: Delivery charges | Delivery areas | Large and specialist items | Processing and dispatch | Delivery times | Click & Collect | Help with a delivery
How Much Does Delivery Cost?
Delivery charges are calculated at checkout according to your delivery address and the products in your basket. Add your items and enter your postcode to view the applicable delivery options and charges before paying.
Qualifying mainland orders over £150: Free standard delivery is available to eligible UK mainland postcodes, subject to the product and regional exclusions below.
Other orders: The applicable delivery charge is shown at checkout. An order value above £150 does not automatically remove regional or specialist-item charges.
Where Does Marine Scene Deliver?
We accept delivery orders for England, Wales, Scotland and Northern Ireland, together with the Channel Islands and the Isle of Man, subject to product and delivery-service availability.
The free mainland delivery offer does not apply to:
- The Scottish Highlands and Scottish islands.
- The Isle of Wight and the Isles of Scilly.
- Northern Ireland.
- The Channel Islands.
- The Isle of Man.
Delivery charges for these destinations are calculated at checkout. Channel Islands deliveries may take longer where border checks are required.
Republic of Ireland and other overseas destinations: We do not currently offer delivery to the Republic of Ireland or to destinations outside the areas listed above.
If no delivery option appears for your address, check your postcode and contact us with the products you would like to order so we can check the available arrangements.
Which Products Have Additional Delivery Charges?
Additional shipping charges apply to:
- Long items: Products longer than 1.5 metres.
- Long lengths of chain: Chain lengths exceeding 30 metres.
- Liferafts: Additional carriage charges apply.
Other heavy or bulky products may also be excluded from the free-delivery offer. Applicable shipping charges are displayed at checkout.
For a delivery enquiry about a large or specialist item, send us the product name or part number, quantity and delivery postcode before ordering.
Can Distress Flares Be Delivered?
No. Distress flares purchased from Marine Scene are collection only. Contact us before travelling to confirm availability and collection arrangements.
When Will My Order Be Processed and Dispatched?
We process orders the same working day when the items are in stock on hand and your order is received during our working hours. If an item is not physically in stock, processing and dispatch will depend on its availability.
We dispatch orders Monday to Friday. However, some larger or higher-value items, such as dinghies, may not be dispatched on Fridays. Contact us before ordering if you need to confirm the dispatch arrangements for a particular item.
We do not dispatch orders at weekends. Bank holidays may also affect processing and dispatch arrangements.
Processing, dispatch and delivery are separate stages. Processing means preparing your order; dispatch is when it is handed to the delivery provider; delivery is when it reaches your address. Same-day processing does not guarantee same-day dispatch or next-day arrival.
How Long Does Delivery Take After Dispatch?
The delivery time depends on the service used and your delivery address. Our usual delivery estimates are:
- Parcelforce: Generally the next working day after dispatch, depending on the service used and destination.
- Royal Mail 48: Generally 2–3 working days after dispatch.
These are typical delivery estimates, not guaranteed arrival dates for every order. Larger or specialist consignments may use a different service, and some destinations take longer. Bank holidays and carrier delays can also affect delivery.
Delivery estimates start from dispatch, not from the time you place your order. Allow for any time needed to obtain stock, prepare the order or arrange specialist carriage.
We do not offer a weekend delivery service. Please do not rely on weekend arrival when planning your order.
If you need equipment for a particular sailing date, maintenance appointment or other deadline, email sales@marinescene.co.uk or call 01656 671822 before ordering. Include the products you need and your delivery postcode so we can check the expected arrangements.
How Can I Check My Delivery?
Use any tracking or delivery-confirmation details supplied with your order to check the available carrier information. The information available depends on the service used.
If you need help locating your parcel or confirming whether it has been dispatched, email sales@marinescene.co.uk with your order number.
If the carrier information shows a problem or your order has not arrived as expected, contact Marine Scene so we can investigate with the delivery provider.
Can I Collect My Order from Marine Scene?
Yes. Select Pickup in store in the delivery options at checkout when it is available for your order.
- Place your order. Select the collection option at checkout.
- Wait for confirmation that your order is ready. Do not travel until we have confirmed that your items are available to collect.
- Bring your order details. Have your order number available when you collect.
An order confirmation is not confirmation that your items are ready to collect. Contact us if you need to check readiness or arrange collection for a particular day.
Collection address:
Marine Scene
Unit 5, South Cornelly Trading Estate
Porthcawl Road
Bridgend
CF33 4RE
United Kingdom
Shop opening hours: Monday to Friday, 8am–4pm, UK time, excluding bank holidays.
Shop opening hours are separate from our parcel-dispatch arrangements. Please confirm that your order is ready before travelling, particularly when collecting a larger or specialist item.
Visit our Contact Us page for contact details and directions.
What Should I Do If My Delivery Is Delayed, Damaged or Incorrect?
Delayed or missing delivery: Email sales@marinescene.co.uk with your order number and a description of the problem. Include any relevant carrier or tracking information.
Damaged or incorrectly supplied item: Email returns@marinescene.co.uk with your order number and details of the issue. Where practical, photographs of the item, packaging and shipping label can help us investigate.
Read our Returns & Refunds page for further guidance. Contact us for return instructions, particularly for goods that require specialist transport.
These delivery arrangements do not affect your statutory rights.
Frequently Asked Questions
Does Marine Scene dispatch orders on Fridays?
Yes. We dispatch Monday to Friday. However, some larger or higher-value items, including dinghies, may not be dispatched on Fridays. Contact us if you need to confirm the arrangements for your order.
Does same-day processing mean my order will arrive the next day?
No. Same-day processing means we prepare your order when stock is on hand and the order is received during our working hours. It does not guarantee that the parcel will be dispatched that day or arrive the following day. Delivery time depends on dispatch, the service used and your address.
Why is delivery charged when my order is over £150?
The free-delivery offer applies to qualifying standard orders sent to eligible UK mainland postcodes. Excluded regions and products requiring additional carriage can still attract a delivery charge above £150. Check the applicable charge at checkout.
Does free delivery mean next-day delivery?
No. Free delivery describes the delivery charge, not the delivery speed. After dispatch, Parcelforce is generally next working day and Royal Mail 48 generally takes 2–3 working days, depending on the service and destination.
Is there a sending charge for physical gift cards?
Yes. A fixed £1.25 charge for sending the card is added to every physical gift-card denomination and is included in the displayed physical-card purchase price. The recipient receives the full selected voucher value. For example, a £25 physical card costs £26.25 and provides £25 to spend. See our Gift Vouchers page for details.
Need Help with Delivery or Collection?
Email sales@marinescene.co.uk or call 01656 671822.
Customer-support hours: Monday to Friday, 8am–4pm, UK time, excluding bank holidays.
For a delivery or availability enquiry, include the products you need and your delivery postcode. For an existing order, include your order number.