Privacy policy

Last updated: 08/10/2026

This Privacy Policy explains how Marine Scene collects, uses and protects personal information when you visit our website, place an order, contact us or use our customer services.

We handle personal information in accordance with applicable UK data-protection law, including the UK General Data Protection Regulation, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations, as amended.

Who Is Responsible for Your Information?

Marine Scene Limited, trading as Marine Scene, is the controller responsible for the personal information described in this policy, except where another organisation acts as a separate controller for its own services.

Company number: 04500365.

Registered office: Unit 5 South Cornelly Industrial Estate, Porthcawl Road, South Cornelly, CF33 4RE, United Kingdom.

For privacy enquiries, requests or complaints, email sales@marinescene.co.uk, call 01656 671822, or write to us at the address above. Please mark written correspondence Privacy Enquiry.

What Personal Information Do We Collect?

The information we collect depends on how you interact with us. It may include:

• Contact and account information: Your name, email address, telephone number, billing address, delivery address and information associated with your customer account.
• Orders and transactions: Products purchased, order numbers, payment status and transaction references, delivery information, returns, refunds and gift-voucher records. Where you participate in our loyalty scheme, this can include your membership and reward activity.
• Enquiries and feedback: Messages, product questions, photographs, reviews and other information you choose to send us.
• Preferences: Marketing choices, cookie preferences and records of consent or objections.
• Website information: Your IP address, browser and device information, security logs and information about your interaction with the website, depending on the technologies used and your privacy choices.

If you provide another person's details for a delivery or gift voucher, please make sure you are entitled to share them and direct that person to this policy. We use recipient details to fulfil the order and provide related assistance, not automatically to subscribe the recipient to marketing.

Please do not send full payment-card details or unnecessary sensitive personal information by email, through a contact form or in a public review.

Where Does the Information Come From?

We receive information directly from you when you order, create an account, subscribe to updates, submit a review or contact us. We also receive information from the person placing an order for you, where applicable.

Our website platform, payment services, delivery providers and other service providers may supply information needed to process transactions, prevent fraud, fulfil orders and resolve enquiries. Website technologies may collect information directly from your browser or device.

Why Do We Use Your Information?

We use personal information for specific purposes and rely on an appropriate lawful basis for each use:

• Orders and customer services: To take steps you request before a purchase, process orders and payments, arrange delivery or collection, administer accounts and provide contractual customer services. Our lawful basis is performance of a contract or steps requested before entering a contract.
• Legal obligations: To maintain required accounting and tax records, meet applicable consumer-law obligations and respond to lawful requests from authorities. Our lawful basis is compliance with legal obligations.
• Security and fraud prevention: To protect customers, transactions, accounts and our business. Our lawful basis is our legitimate interest in preventing misuse and operating a secure business, or a legal obligation where applicable.
• Enquiries, complaints and claims: To respond to general enquiries, investigate concerns and establish, exercise or defend legal claims. We rely on contractual obligations, legal obligations or our legitimate interests in resolving issues, as appropriate to the circumstances.
• Reviews and service improvement: To manage genuine customer feedback and improve our products and service. We rely on our legitimate interests where appropriate. Any electronic communication that constitutes marketing is subject to the relevant marketing rules.
• Marketing and optional website technologies: We rely on consent for the marketing subscriptions and consent-based technologies described below.

Where we rely on legitimate interests, we consider whether those interests are overridden by your rights and freedoms. You can ask us for further information about this assessment.

Some information is necessary to fulfil your order or meet a legal obligation. Without the required contact, payment or delivery information, we may be unable to complete the purchase. Optional marketing consent is not a condition of buying from us.

Who Receives Your Information?

We share information where necessary for the purposes explained in this policy. Recipients may include:

• Shopify: Our e-commerce platform, which supports the website, checkout, customer accounts and order administration.
• Payment providers: The provider processing your chosen payment method, together with relevant banking, payment-security and fraud-prevention services.
• Delivery and fulfilment providers: Carriers handling your order, including Parcelforce or Royal Mail where used, and suppliers fulfilling an order on our behalf where applicable.
• Suppliers and manufacturers: Where reasonably necessary to resolve a technical enquiry, warranty claim, product issue or safety matter.
• Review and customer-service providers: Including Judge.me for the review services used on our website.
• Business-support providers: Relevant IT, communications, accounting and other professional advisers providing services to us.
• Authorities and other parties: Where disclosure is legally required, necessary to protect legal rights, or necessary for a genuine business transfer subject to appropriate safeguards.

We limit the information shared to what is appropriate for the purpose. Some providers act on our instructions; others, such as certain payment services, may be separately responsible for their own processing.

Shopify and Customer Reviews

Shopify processes information to provide the services supporting our store. When you use certain Shopify services directly, Shopify may also act as a separate controller. Read Shopify's Consumer Privacy Policy for information about its processing and your rights.

We use Judge.me to support customer reviews. Depending on how you interact with the review service, information may include your contact details, relevant purchase information and the review you submit. Published reviews may display your chosen reviewer name, rating, review text and submitted images.

Do not include private order information in a public review. Further information is available in Judge.me's Privacy Policy.

Marketing Preferences

We send subscribed email marketing where you have agreed to receive it. Placing an order does not, by itself, subscribe you to our marketing emails.

You can withdraw your consent at any time by using the unsubscribe link in a marketing email or contacting us. Withdrawal does not affect the lawfulness of processing carried out before you withdrew consent.

We may retain a limited record of your preference so that we can respect your request not to receive marketing. Necessary order updates, delivery messages and responses to your enquiries are separate from marketing subscriptions.

Cookies and Similar Technologies

Our website uses cookies and similar technologies for functions such as maintaining your basket, supporting checkout, remembering relevant choices and protecting the website.

We obtain consent before using technologies that require it. Optional analytics, advertising and personalisation technologies must operate in accordance with the privacy choices available on the website.

You can also manage cookies through your browser. Blocking technologies needed for the service you request may prevent parts of the website or checkout from working correctly.

International Transfers

Some service providers, including Shopify, operate internationally, so your information may be processed outside the United Kingdom.

Where a transfer is subject to UK international-transfer restrictions, we use an applicable legal mechanism. This may include UK adequacy regulations or appropriate contractual safeguards, together with any required assessment and additional measures.

Contact us to request further information about the safeguards relevant to your information, including how to obtain a copy where applicable.

How Long Do We Keep Information?

We retain information for the relevant purpose and applicable legal requirements, rather than keeping every category indefinitely.

Marketing records are retained while the relevant permission remains valid, subject to periodic review. We retain only the limited suppression information necessary to respect an unsubscribe or objection.

Information may be kept longer where necessary for a specific legal obligation or unresolved claim. When information is no longer required, we delete it or anonymise it, subject to appropriate backup-deletion arrangements.

How Do We Protect Your Information?

We use appropriate organisational and technical measures to protect personal information against unauthorised access, loss, misuse and disclosure. Access should be limited to people and providers who need it for their work.

No website or method of transmission can be guaranteed completely secure. Please keep account-access details confidential and contact us if you suspect misuse.

Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

• Access your personal information and receive information about its use.
• Have inaccurate information corrected.
• Request erasure or restriction of processing.
• Receive certain information in a portable format.
• Object to processing based on legitimate interests and to direct marketing.
• Withdraw consent and exercise applicable rights concerning automated decisions.

These rights are subject to the conditions and exceptions in data-protection law. For example, an erasure request does not necessarily require deletion of records we must retain for legal reasons.

To make a request, contact us using the details above. You do not need to use a particular form. We may reasonably need information to verify your identity.

We respond within the applicable legal time limit, normally one month. Where the law allows an extension or a pause, we will explain the relevant reason and timing. Requests are normally free of charge.

Privacy Complaints

To complain about our use of personal information, email sales@marinescene.co.uk, use our contact form, telephone us or write to the address above. Please explain your concern and how you would like us to contact you.

We will acknowledge your complaint within 30 days, investigate without undue delay, keep you appropriately informed and tell you the outcome.

You also have the right to complain to the Information Commissioner's Office, the UK's data-protection regulator.

Changes to This Policy

We may update this policy when our services, practices or legal obligations change. The date at the top shows when it was last updated. Where required, we will provide additional notice or obtain consent before using your information for a new purpose.